Rent Smarter, Work Faster: See how our Point-of-Rental integration boosts your service team's productivity and profitability.
Know Your Numbers
Check out the 12 essential metrics for Field Service Management every business leader needs to track.
Why Choose ERP Experts?
At ERP Experts, we don’t just provide software - we optimise your entire field service operation. Unlike standalone FSM tools, our solution integrates seamlessly with NetSuite and other leading ERP platforms, giving your business a complete end-to-end service management system.
ERP Specialists – Decades of ERP expertise mean we know how to streamline operations and maximise efficiency.
Tailored to Your Business – Our FSM solution is scalable, flexible, and designed for UK businesses.
Dedicated Aftercare – We provide ongoing support and optimisation beyond go-live.
Who Uses Our Field Service Management Software?
ERP Experts’ FSM software is perfect for:
Manufacturers & Distributors – Manage servicing, warranties, and equipment maintenance.
Equipment & Machinery Services – Improve repair turnaround times and compliance tracking.
Facilities Management Companies – Enhance team coordination and response times.
Key Features
Our Field Service Management (FSM) solution gives you full control over your field teams - so jobs run on time, technicians arrive prepared, and customers stay happy.
Smart Scheduling & Dispatch
No more juggling job assignments manually. Our intelligent scheduler automatically assigns the right technician based on location, skill set, and availability. A drag-and-drop interface makes last-minute changes easy, keeping your team on track and reducing downtime.
Mobile-Enabled Field Service
Equip your technicians with a mobile app that puts everything they need at their fingertips - job details, customer history, and stock levels. They can update statuses, capture signatures, and log work instantly, cutting out paperwork and speeding up response times.
Asset & Inventory Management
Stop wasting time searching for missing parts. Our FSM software tracks assets, spare parts, and stock levels in real-time, so your technicians arrive with everything they need. No more unnecessary return visits, stock shortages, or inventory write-offs.
Automated Customer Updates
Keep customers in the loop without the extra admin. Send automated appointment reminders, real-time technician ETAs, and job completion reports, ensuring a seamless service experience from start to finish.
Performance Tracking & Analytics
Get instant visibility into job completion rates, technician performance, and operational costs. Spot inefficiencies, track trends, and use real-time insights to optimise your field service operations for maximum efficiency.
The Business Benefits of ERP Experts’ Field Service Management
Managing a field service operation is complex, but the right software makes all the difference. ERP Experts’ FSM solution helps you streamline processes, cut costs, and improve service quality - without the usual headaches.
With intelligent scheduling, jobs are assigned to the right technician at the right time, reducing delays and improving efficiency. Real-time updates ensure teams stay on track, minimising downtime and avoiding unnecessary call-outs.
Cost savings come naturally when your technicians spend less time on the road and more time solving issues. Smart inventory management means no more wasted stock or delays due to missing parts.
And when it comes to customer satisfaction, communication is key. Our software automates appointment updates, technician ETAs, and job confirmations, keeping customers informed every step of the way.
Plus, with built-in reporting and analytics, you gain valuable insights into performance, helping you optimise resources, track costs, and scale effortlessly as your business grows.
What is FSM?
ERP Experts' Field Service Management (FSM) software helps field service companies increase efficiency and reduce operational costs while enhancing customer satisfaction. With drag-and-drop scheduling and dispatch, streamline job assignments, and empower field technicians with a mobile app that provides access to essential information from anywhere. Combining inventory management, preventive maintenance, and customer asset management, our FSM solution delivers an end-to-end system to improve field-to-office communications, build customer loyalty, reduce administrative effort, maximize profits, and drive business growth.
