The Customer Relationship Management (CRM) solution from NetSuite allows businesses to manage relationships with existing customers, new business leads, partners, and suppliers all in one location.
Upgrading NetSuite functionalities
NetSuite CRM adds customer relationship management functionality to NetSuite and supports sales, marketing and customer insights.
As a successful CRM programme relies on data analysis of a customer’s history NetSuite harnesses the power of its existing unified database to provide real-time insight from all your customer interactions from lead through opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support.
Additionally, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated e-commerce capabilities.
With NetSuite CRM you can develop your target audiences, build and execute marketing campaigns, and measure results, all from one system. Netsuite CRM will track and measure a prospect's activities, identify when a lead meets your defined buyer-readiness conditions and flag it to the sales team.
NetSuite CRM provides your sales operations with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfilment and commissions. Your sales team has visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory.
NetSuite CRM allows for the real-time flow of information between you and your partners. You can maintain control over every aspect of the partner-focused sales and marketing process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing and partner commissions and royalties.
Partner Relationship Manager
NetSuite CRM has powerful reporting baked in. Real-time analytics and role-based dashboards that can be customised for your needs enabling sales, marketing and service teams to continuously monitor performance.
Reporting & Analytics
NetSuite CRM creates and automates customer support processes so that your customers can submit support requests online, review their status and reply with follow-up communications. An online knowledge base provides FAQs that help customers get the answers they need quickly and reduce calls to your help desk.