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Aftercare support provides NetSuite help on demand

Updated: Feb 26

NetSuite Help

There are many reasons why an organisation will need help with their NetSuite implementation. A NetSuite implementation is not a static entity. Once NetSuite has been implemented successfully into the organisation it needs to be carefully managed to ensure that it delivers the benefits that it originally promised on an ongoing basis. Conversely, if the NetSuite implementation has been problematic and is not properly optimised for the business, several issues can arise, leading to inefficiencies, errors, and even financial losses.

Common areas where you may need NetSuite help 


Companies often seek various types of NetSuite help with this cloud-based Enterprise Resource Planning system to ensure the smooth implementation, customisation, optimisation, and ongoing support of the system. Here are 12 common areas where companies might need NetSuite help.


1. Implementation Services: Help with setting up NetSuite ERP to fit the specific needs of the business, including configuring modules, data migration, and integration with existing systems.


2. Customisation and Development: Help with tailoring NetSuite to align with unique business processes through custom scripting, workflows, and SuiteApps (custom applications built on the SuiteCloud platform).


3. Training and Education: Providing training programmes for employees to effectively use NetSuite, covering basic navigation, module-specific functionality, and best practices.


4. Ongoing Support: NetSuite help and support services for troubleshooting issues, answering questions, and providing guidance on utilising NetSuite to its fullest potential.


5. Integration Services: Integrating NetSuite ERP with other business systems such as CRM (Customer Relationship Management), eCommerce platforms, payment gateways, and third-party applications to streamline operations and data flow.


6. Optimisation and Continuous Improvement: Optimising a company's use of NetSuite over time by identifying opportunities for efficiency gains, process improvements, and module expansion.


7. Reporting and Analytics: Companies often need help setting up custom reports, dashboards, and analytics within NetSuite to provide actionable insights for better decision-making.


8. Compliance and Regulatory Support: Help with configuring NetSuite to adhere to industry-specific regulations and compliance requirements, such as financial reporting standards or data privacy laws.


9. Version Upgrades: As Oracle NetSuite is constantly updating and improving the software, NetSuite help and support is required to manage the process of upgrading to newer versions of NetSuite and ensuring a smooth transition with minimal disruption to operations.


10. Managed Services: Providing ongoing managed services to handle routine maintenance, system monitoring, and proactive support to keep NetSuite running smoothly.


11. Industry-specific Expertise: Offering specialised knowledge and experience in particular industries (such as manufacturing, finance, or professional services) to tailor NetSuite solutions to industry-specific requirements.


12. Change Management: Assisting with change management processes to ensure smooth adoption of NetSuite within the organisation, including communication, training, and addressing resistance to change.


These are just some examples of the types of help companies may require with NetSuite ERP. The specific NetSuite help required can vary depending on many factors such as the company's size, industry, existing systems landscape, and business objectives.

Aftercare provides the NetSuite help you need


Whether your company has recently implemented NetSuite and is experiencing issues with its integration, or you have a more mature NetSuite system that would benefit from further optimisation and extension, we offer a range of NetSuite help.


Our Aftercare support plans provide different levels of support for companies of all sizes and at all stages of their NetSuite journey. From ironing out implementation issues to customising parts of the system for your specific business to implementing a managed plan for accelerated growth, Aftercare can be the difference between NetSuite being considered a cost centre or profit centre in your business.

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